Questions about Perchi, Perchi Matrix, reserving and privacy

Yes. Perchi and Perchi Matrix are designed and assembled in Bengaluru, India, and every unit is bench-tested there before it ships. The box carries the Legal Metrology declarations (MRP inclusive of all taxes, net quantity, consumer care details) and every Indian order gets a GST invoice with the unit's serial number on it.

No. The dashboard, the app library, firmware updates and the local API are included with the device, and there is nothing to renew. Your Perchi never needs a subscription to do what it does on the day you bought it.

Optional plans exist only for studios and teams running many displays; they raise limits such as the number of displays and automations in one workspace, never what a single device can do.

Children under 8, anyone who wants a device that talks or listens (there is no microphone, speaker or AI), and anyone who needs their phone hard-locked (Perchi rewards putting the phone down but never blocks anything). Both devices live on a desk plugged in: there is no battery, so they are not portable.

MyPerchi is the company. Perchi is the silent desk companion and phone stand with the OLED face; Perchi Matrix is the LED desk display with 70+ apps; Perchi for two is a pair of Perchis linked to each other. Both devices run the same firmware family, Perchi OS, and share one dashboard and one app library.

Any current browser on a computer or phone runs the dashboard; there is nothing to install from an app store. Bluetooth pairing needs Chrome, Edge or Brave on a desktop, or Chrome on an Android phone. On an iPhone, in Safari or in Firefox you pair over Wi-Fi with a code shown on the device instead, and after pairing the dashboard works in any of them.

Perchi wakes with a stretch and shows its pairing code the moment you plug in the USB-C cable, and Perchi Matrix lights up in setup mode; neither asks for an account first. To finish pairing and install apps you create a free account with a passkey or an emailed code. Passwords are off by default, and the account is only ever needed for the dashboard, not for the device to keep working.

Yes, and quietly: both are silent, neither has a camera or a microphone, and quiet hours put Perchi to sleep and turn the Matrix off at night. Team workspaces have owner, admin, editor and viewer roles, so an office can share a Perchi Matrix on the wall and a few Perchis on desks under one account.

Write to support@myperchi.com with your serial number and what the screen shows; support hours are Monday to Saturday, 10:00 to 19:00 IST. The support page walks through pairing, safe mode, updates and warranty claims, and the contact page carries the grievance process.

To every pincode that Shiprocket's courier partners serve, which covers the large majority of India. Shipping across India is free. If a pincode is not serviceable we tell you by email before anything is charged, and we can ship to a different address in the same order.

2 to 6 days in transit for most of India, with metros usually at the faster end. Dispatch itself happens within 2 working days of payment once your unit has passed the bench, so the transit days sit on top of the batch wait, which is estimated 2 to 3 weeks from the day you reserve.

We ship through Shiprocket, which picks the courier partner for your pincode from its network. The tracking link tells you which courier has the parcel; you do not need an account with the courier or with Shiprocket.

You get an email with the courier and tracking link the day your unit leaves the bench, and WhatsApp updates from Shiprocket if you gave us a WhatsApp number on the form. The email also carries the serial number printed on your box.

Yes. The GST invoice goes to the name and GSTIN you give us; the parcel goes to any address in India, which is how gifts work. Tell us the delivery address when the checkout link arrives, or reply to the confirmation email.

Your reservation joins the global waitlist and you are the first to hear when international shipping opens with the global batch. We confirm the price and the shipping in your currency by email before anything is charged; import duties, where they apply, are paid at the destination.

Photograph the box and the unit before you throw anything away and email support@myperchi.com with your serial number within 10 days of delivery. That is the dead-on-arrival window: we collect the unit free anywhere in India and send a replacement, no argument needed.

Its identity (a public key fingerprint and a short id), firmware version and capability report; hourly health numbers (memory, Wi-Fi signal, frame rate, disconnects) kept for 30 days; and the state needed to show your apps. Perchi also sends focus block events: started, paused, resumed, completed or partial, the planned and focused minutes and the project kind.

Never sent: your Wi-Fi password, the pairing code, raw touch or phone-presence readings, or anything a room or link partner is doing.

Only a state: idle, working or done for the day, plus the room's daily tally of blocks and minutes. Nothing about what an app is showing, no project names, no content. Rooms are joined by invite from the dashboard.

Device health for 30 days; sign-in IP addresses in full for 30 days, then shortened; app value history for 90 days by default; public-link messages with the text removed after 30 days and the record deleted after 90; share clips and Record my Perchi GIFs for 30 days; webhook deliveries for 7 days; and the audit log of account actions for 1 year. Reservation details stay until the reservation is fulfilled or cancelled, then as long as tax law requires for the invoice.

Yes, from the dashboard: confirm your identity, type your email, and every session is signed out immediately. The account is scheduled for deletion after a 30-day grace period and you get an email with the date. Connected accounts can be revoked and scrubbed individually at any time, and Meta's data-deletion requests for Instagram and Threads are honoured automatically.

No. We do not sell data, we show no ads, and there is no advertising tracker on this website or in the dashboard. The only thing we measure on myperchi.com is page views through Plausible, which uses no cookies and no personal identifiers.

Not for tracking. The website sets no advertising or analytics cookies, which is why there is no cookie banner; Plausible counts visits without them. The dashboard sets one secure session cookie after you sign in, and nothing else.

Your name (for the invoice), email, country and product choice; optionally a phone number for WhatsApp updates, your state, a GSTIN and a note. We also keep the network address and browser string of the submission to stop abuse of the form. The data is used only to confirm and fulfil your reservation and, if you tick the separate box, to send batch updates.