Warranty
Warranty: 12 months on the electronics, 10-day DOA replacement
Every Perchi and Perchi Matrix sold in India carries a 12-month warranty on the electronics against manufacturing defects, plus a 10-day dead-on-arrival replacement with free pickup. Claims need the serial number (MXP- or MXW-) and the GST invoice, and start with one email to support@myperchi.com: nothing to print, nothing to register in advance.
Coverage
What is covered?
Manufacturing defects in the electronics for 12 months from the date on your GST invoice, repaired or replaced at our choice with a new or equivalent unit. Because neither device has a battery, a speaker or a motor, nothing inside is designed to wear out.
Covered
- The OLED screen on Perchi and the LED panels on Perchi Matrix, including dead pixels or rows that were not there on arrival
- The main board, Wi-Fi and Bluetooth radios, and the power input
- The touch strip and the phone-presence plate on Perchi; the button on Perchi Matrix
- Firmware faults we cannot fix with a signed update, including a unit stuck in safe mode after an update
- A unit that will not pair, will not hold Wi-Fi settings or will not keep its device key
Not covered
- Drops, knocks, cracked shells and bent connectors
- Liquid, humidity damage and corrosion
- Repairs or modifications by anyone but us: opened units, replaced parts, soldered wires (reflashing Perchi OS from the USB page in the dashboard is supported and fine)
- A tampered, removed or unreadable serial number
- Damage caused by a third-party or home-printed shell, or by a power supply outside the stated rating
- Normal wear on the outside of the shell
Dead on arrival
What is the 10-day DOA window?
If a unit arrives faulty or damaged, tell us within 10 days of delivery and we replace it, no diagnosis required. We collect it free anywhere in India and send a new unit, covered by the same 12-month warranty from your invoice date.
Photograph it
The box, the unit and whatever is wrong, before anything is thrown away. For a dark display or a blank face, a photo of the screen with the power connected is enough.
Email the serial
Send the photos and your serial number to support@myperchi.com within 10 days of the delivery scan. The serial is on the box and on the invoice.
We swap it
A courier collects the unit at your address at no charge and a replacement ships from the bench. Keep the original box and cards; the courier takes the unit in them.
Claims
How do I claim?
One email starts every claim. We reply within 1 business day, Monday to Saturday, 10:00 to 19:00 IST, try the quick fixes with you first, and arrange a free pickup in India when the unit really is faulty.
- STEP 1
Send the serial and the invoice
Email support@myperchi.com with the serial number (MXP- for Perchi, MXW- for Perchi Matrix), the GST invoice and a short description or photo of the fault. The serial lets us trace the unit to its batch and its bench test.
- STEP 2
Quick fixes over email
Safe mode, a stale connection, a wrong Wi-Fi band or an update that has not installed look like hardware faults and are not. The support page lists the ten most common fixes; we walk through them with you.
- STEP 3
Pickup, repair or replacement
If the fault is real we approve the claim, a courier collects the unit free of charge anywhere in India, and we repair it or send a replacement at no cost. A replacement carries the rest of your original warranty.
Outside India
Does the warranty apply to units shipped abroad?
International shipping opens with the global batch, and the warranty terms for those units are published with it. Until then every unit is sold and serviced in India.
If you carry a Perchi or a Perchi Matrix out of India, the 12-month warranty still stands, but service happens by mail to and from our bench in Bengaluru, India, and you pay the shipping to reach us. Signed firmware updates, the dashboard and the local API work anywhere.
Warranty policy v1.0, published 2026-09-19. Numbers on this page are the ones printed on the product pages and in the terms; if they ever change, the version and date change with them and existing units keep the terms they were sold under.
Warranty questions
The short answers. Claims, shipping on a claim and what voids the cover are answered on the support page.
How long is the warranty on Perchi and Perchi Matrix?
12 months from the date on your GST invoice, on every Perchi and Perchi Matrix sold in India. It covers the electronics against manufacturing defects: the screen or LED panels, the board, the touch strip on Perchi and the button on Perchi Matrix. Because neither device has a battery, a speaker or a motor, there is nothing inside that wears out on a schedule.
What does the warranty cover?
Anything that stops working without you doing anything to it: a dead pixel row, a face that will not light up, a touch strip that stops answering, a unit that will not pair or hold a firmware update. We repair or replace at our choice, with a new or equivalent unit, and the replacement carries the rest of the original 12 months.
Not covered: drops, liquid, unauthorised repairs, a tampered or removed serial number, and damage caused by a third-party or home-printed shell.
What is the dead-on-arrival window?
If your Perchi or Perchi Matrix arrives faulty or damaged, tell us within 10 days of delivery and we replace it: we collect the unit free of charge anywhere in India and send a new one. Send a photo of the box and the fault with your serial number to support@myperchi.com; you do not need to argue a case, the 10-day window is the rule.
How do I claim warranty?
Email support@myperchi.com with your serial number (MXP- for Perchi, MXW- for Perchi Matrix; it is printed on the box and shown on the device page in the dashboard), the GST invoice, and a short description or photo of the fault. We answer within 1 business day, try a fix over email first where one exists, and otherwise arrange a free pickup in India. Nothing to print, nothing to register in advance.
Does the warranty apply outside India?
International shipping opens with the global batch, and the warranty terms for units shipped outside India are published with it. Until then every unit is sold and serviced in India. If you carry a Perchi abroad, the warranty still stands, but repairs happen by mail to and from India and you pay the shipping to reach us.
More on claims and exclusions, on delivery in India, and in the FAQ.
Batch 2 - estimated 2 to 3 weeks, no payment today
Built to be kept
Perchi and Perchi Matrix are bench-tested in Bengaluru, India before they ship, covered for 12 months, and designed so a shutdown cannot brick them.
No payment today. We email a checkout link when your unit is bench-tested; current estimated wait 2 to 3 weeks from the day you reserve. Cancel any time before then.