Legal
Cancellation and Refunds
Cancel a MyPerchi reservation or pre-order before dispatch for a full refund. After delivery: a 10-day DOA replacement, 14-day returns, 12-month warranty.
Last updated 2026-09-19. Questions: support@myperchi.com.
Reservations cost nothing, and you can cancel a reservation at any time. A paid pre-order can be cancelled at any time before dispatch for a full refund, with no cancellation charge. After delivery you have a 10-day dead-on-arrival replacement with free pickup, a 14-day return window, and a 12-month warranty on the electronics. This policy is version 1.0, published on 19 September 2026; the numbers in it are the ones printed on the product pages and the Warranty page.
Cancelling a reservation
Reply to your confirmation email or write to hello@myperchi.com with the email address you reserved with. The reservation is removed from the queue and you get a confirmation. Nothing was charged, so there is nothing to refund, and you are welcome back at any time; a new reservation simply joins the queue at that point.
Cancelling a paid pre-order before dispatch
Once your checkout link has arrived and you have paid, you can still cancel for a full refund at any time before your unit is dispatched. Write to hello@myperchi.com with your order number or the email you paid with. We do not deduct cancellation fees or payment gateway charges: you get back exactly what you paid. This follows the Consumer Protection (E-Commerce) Rules, 2020, which allow cancellation charges only where the seller would bear the same charges when cancelling itself, and we do not charge either way.
Once a unit has been handed to the courier it can no longer be cancelled; refuse the delivery or use the return window below instead.
How refunds are processed
Refunds go back to the payment method you used, through Razorpay. We issue a refund within 5 working days of approving it, and you receive an email when it is issued. Banks and card networks can take up to 10 working days to post the amount to your account after that; UPI and net banking are usually faster than cards. If a refund has not appeared 10 working days after our email, reply to it with your order number and we chase it with Razorpay for you.
If we cancel your batch
If we cannot build the units in a batch, or we withdraw a product, we tell everyone in that batch by email first, with the reason. A paid order is refunded in full, and a reservation is closed with no obligation on either side. You never pay for a unit that does not exist: checkout links are sent only for units that have passed the bench test.
Dead on arrival
If a Perchi or Perchi Matrix arrives faulty or damaged, tell us within 10 days of delivery and we replace it. Photograph the box and the fault, email support@myperchi.com with your serial number (MXP- or MXW-, printed on the box), and we arrange a free pickup anywhere in India and send a replacement unit. The full window and process are on the Warranty page.
Returns after delivery
Changed your mind? You can return a unit within 14 days of delivery for a full refund, provided it is unused, undamaged and in its original box with the cable and cards. Write to support@myperchi.com with your serial number and we arrange a free pickup in India; the refund is issued once the unit reaches us and is checked, on the timeline above. A unit that has been used for its purpose (paired, apps installed, a scratch on the shell) is not returnable for a change of mind, but it is fully covered by the warranty if anything is wrong with it.
Warranty
Every Perchi and Perchi Matrix sold in India carries a 12-month warranty on the electronics against manufacturing defects, repaired or replaced at our choice, plus the 10-day dead-on-arrival replacement above. Claims need the serial number and the GST invoice and start with one email to support@myperchi.com; pickup and return shipping for a valid claim in India are free. Physical or liquid damage, unauthorised repair, a tampered serial number and damage caused by third-party shells are not covered. The coverage, exclusions and claim steps are set out in full on the Warranty page.
What we need from you
For any cancellation, return or claim: the email address you reserved or paid with, the order number if you have one, the serial number for anything that has been delivered, and photos for anything damaged. Our reply times and hours are on the Contact page, and the Support page covers fixes that are often faster than a return: safe mode, pairing, Wi-Fi changes and firmware updates.
Exceptions
We cannot refund international shipping costs, duties paid at the destination, or the cost of a third-party shell you printed yourself. Nothing in this policy limits the rights you have under the Consumer Protection Act, 2019. Complaints about a refund go to the grievance officer at the email address on the Contact page; we acknowledge them within 48 hours and resolve them within one month.