Legal
Delivery in India: current wait, batches, tracking
MyPerchi delivers across India with Shiprocket: estimated wait 2 to 3 weeks from the day you reserve, then 2 to 6 days in transit, tracked by email.
Last updated 2026-09-19. Questions: support@myperchi.com.
MyPerchi ships across India with Shiprocket in small batches, dispatched in the order reservations were received. Batch 1 is fully reserved (we received enough reservations to fill it); new reservations join Batch 2, with a current estimated wait of 2 to 3 weeks from the day you reserve, then 2 to 6 days in transit. Shipping is free across India, and tracking arrives by email and, if you opted in, on WhatsApp. This page is version 1.0, published on 19 September 2026.
Why is there a wait?
Because every Perchi and Perchi Matrix is built in a small batch and bench-tested before it leaves. The firmware is finished; the wait is the boards arriving, the units being assembled, and each one being paired, calibrated and updated on the bench and given its serial number. We would rather quote a wait we can keep than a date we cannot. The wait is an estimate counted from the day you reserve, and no calendar ship date is printed anywhere on this site until units are flowing; if a date moves, we email the new window and the reason first.
Which batch am I in and when does it ship?
Your confirmation email names your batch. Batch 1 is fully reserved and in production; its units ship first, in the order reserved. Batch 2 is open for reservations now and is estimated at 2 to 3 weeks from the day you reserve, in the order reserved. Batch 3 opens when Batch 2 is full; reservations placed after that roll into it automatically and keep their place in the sequence. The batch table on the Reserve page shows the current state of every batch, and old batches stay listed so you can see how the queue has moved.
Batch log. Dated entries are appended here on every change, and the same line goes into the batch update email:
- 2026-09-19: firmware complete; boards on order; bench pass pending.
When do you dispatch after payment?
Within 2 working days of your payment. The order of events is: your unit passes its bench test and gets a serial number, we email you the checkout link, you pay, and the unit that carries that serial leaves within 2 working days with its GST invoice in the box. Dispatch is never before payment, and payment is never asked for before the unit exists.
Do you ship across India, and is shipping free?
Yes and yes. We ship to every pincode that Shiprocket's courier partners serve, which covers the large majority of India, and shipping is free across India on every order. If your pincode turns out not to be serviceable we tell you by email before anything is charged, and you can give us another address in the same order.
How long does delivery take after dispatch?
2 to 6 days for most of India, with metros usually at the faster end and remote pincodes at the slower end. The tracking link shows the courier's own estimate for your address once the parcel is scanned in.
Which courier will bring it?
Shiprocket picks the courier partner for your pincode from its network; the tracking email tells you which one has your parcel. You do not need an account with Shiprocket or with the courier. Every parcel is sent with a tracking number, and a signature or OTP may be asked for on delivery.
How do I track my order?
The day your unit leaves the bench you get an email with the courier, the tracking link and the serial number printed on your box. If you gave a WhatsApp number and ticked "OK to WhatsApp me dispatch updates" on the reservation form, Shiprocket's notifications also reach you on WhatsApp at each scan. Replies to the dispatch email reach a person.
Do you ship internationally?
Not yet. International shipping opens with the global batch. Reserve with your country and email address and you are the first to hear when it opens; we confirm the price and the shipping cost in your currency by email before anything is charged. Import duties and taxes, where they apply, are paid at the destination by the recipient.
What does a delay notice look like?
An email, before the date moves, that says which batch is affected, what the new estimated window is, and why. The same line is added to the batch log above. If you would rather not wait, you can cancel at any time: a reservation costs nothing, and a paid order is refunded in full any time before dispatch under the Cancellation and Refunds policy.
Packaging and what is on the box
Each unit is packed in its own box with the Legal Metrology declarations printed on it: the product's generic name, the net quantity, the MRP inclusive of all taxes, the country of origin, the manufacturer and packer, and consumer care details. The serial number (MXP- for Perchi, MXW- for Perchi Matrix) is on the box and on the GST invoice. What is inside each box is listed on the Pricing page.
Damaged, wrong or missing
If the parcel arrives damaged, the wrong product arrives, or something is missing from the box, photograph the box and the contents and email support@myperchi.com with your serial number within the dead-on-arrival window on the Warranty page. We collect the unit free anywhere in India and send a replacement. Returns for any other reason follow the Cancellation and Refunds policy.